Terms of Service
Purchase Agreement
By completing a financial transaction [herein known as an “order”] on sunjoyonline.com or any subdomain of sunjoyonline.com [herein known as “website” and/or “site” you agree to and understand the following terms:
Canopy and Netting Compatibility
Not all replacement canopies are compatible or interchangeable with other models. You agree that you have made absolutely sure the canopy and/or netting replacement you are purchasing will fit your model. If the incorrect item is ordered: All shipping costs (to and from) is to be paid in full by the customer and a 15% restocking fee will be deducted from the refund amount. The item must be returned undamaged, and with care, within 30 days of the purchase date. If you received the correct item and it was damaged or defective, we will accept a return within 30 days of purchase. For all returns, please fill out the form located under the “Contact Us” menu.
Canopy and Netting Replacements
* A replacement canopy is the canopy fabric only *
* Replacement netting is the netting only *
This does not include metal, hardware, connectors, privacy panel, netting, props used in the photo, or wall fabric. When you receive your order, please examine the material for any flaws or defects. If there is an issue please call 1-866-578-6569 for assistance.
Shipping Destinations
Currently we can only ship to the United States and Canada. We cannot ship to military bases.
Information and Availability
The information presented on this website is given as-is and is subject to change at any time. No warranty in reference to the accuracy of information contained within this website has been or can be given at any time. Site availability is neither expressed nor implied by this websites availability, whether available or unavailable. We cannot guarantee uninterrupted access to this website, content contained within this website nor content linked to and/or from this website.
AFTER SERVICE & GUARANTEE
Unless a product is purchased directly from Sunjoy Group or an authorized retailer, we cannot guarantee the quality and authenticity of the product.
Sunjoy Group shall not be obligated to provide any customer service or post-purchase support for any Products not purchased directly from Sunjoy Group or an authorized retailer of Sunjoy Group products.
Authorized sellers of Sunjoy Group products are (amazon.com/amazon.ca /belk.com/biglots.com/bisonoffice.com/bjs.com/ canadiantire.ca /costco.ca /costco.com/fingerhut.com/garagedepartment.com/garage-organization.com/ Gazebo Parts Direct/ Golden Bull Marketing, LLC/ hayneedle.com/ homedepot.com/ homedepot.ca/HomeLot/houzz.com/kohls.com/kroger.com/lowes.com/lowes.ca/overstock.com/sunjoyonline.com/sunjoyshop.com/SunNest Products/tractorsupply.com/walmart.com/walmart.ca/wayfair.com/wayfair.ca/…)
